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Productivity Productivity An ABC-based approach for operational Business – ICT Alignment Guido Dedene1,2,3 ([email protected]) Stijn Viaene1,2 ([email protected]) Bjorn Cumps1 ([email protected]) Manu De Backer1 ([email protected]) 1 Katholieke Universiteit Leuven, Department of Applied Economics 2 Vlerick Leuven Gent Management School 3 Universiteit Van Amsterdam, Business Studies Department Abstract This paper focusses on Business-ICT Alignment at the operations.