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Manzana Insurance Essay Preview: Manzana Insurance Report this essay 2015 SpringBUS 473 D100Case Analysis Report IIProfessor: Sudheer GuptaTA: Luke SegarPrepared by: Aero 5 Members:Sylvia Cai (sca149@sfu.ca)Louis Fong (yfong@sfu.ca)Ivy Hu (yuanjinh@sfu.ca)Ashaab Khalid (akhalid@sfu.ca)Manzy Lu (manzingl@sfu.ca) 1. Why have profits been deteriorating over the past year? The increase in average turnaround time (TAT), from 3 to approximately 6.