Quality of Service in Uitm Perak
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Background of Uitm Perak, Ipoh Campus
Off-Campus Study Program (PLK) was introduced in 1973 to fulfill the requirements and objectives of UiTM to improve and produce more graduates in the field of professional and semi-professional. Therefore, Off-Campus Study was created to handle the courses Advanced Diploma level.
By 1990, the functions and responsibilities of the study was broadened with the introduction of Distance Education Program by using the manual and a tape recorder as a means of learning. In September 1990, Off-Campus Study name was changed to the Rural Education Center, according to a growing tangugnjawab. In 1995, this Center has changed the name again to the Continuing Education Centre (PPL) to better meet the vision and objectives.
In line with the tradition of UiTM as a leader in education in Malaysia, and to fulfill the vision of 2020, began recruitment in December 1998, PPL has begun introducing advanced education supported with the help of a computer / internet. And take in July 2000, all programs under the PPL, including the masters degree, was presented with the support of cyber methods. This is to ensure that bumiputera students will be able to “stand tall and low” with other races in the new millennium.
UiTM PPL has successfully produced more than 7,000 skilled and semi-skilled natives. The goal is to help UiTM enrollment level of 200,000 indigenous students at a time. Number of PPL enrollment UiTM Malaysia is now almost 8000 people. Since its inception, PPL has been able to produce about 3,000 graduates.
Number of graduates who successfully produced by PPL is clear that the strategies and learning methods implemented by the PPL are effective and meet current demand.Now PPL / EDC was changed again to the Institute of Education Development or InED.
In Perak, UiTM has owned a shop-building campus located in Pengkalan Pegoh, Ipoh in order to run the InED programmes.
Infrastructure, Fasilities and Service Quality.
quality revolution is a phenomenon that has great influence in the management of an organization. as the concept of quality management theory and practical management has been developed in the manufacturing industry at the beginning of last century but since then the field began to be aware of the quality of service.