Healthlite Yogurt Information Technology Plan
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Business Plan
Healthlite Yogurt Co.
Danbury, Connecticut
Table of Contents
1.0 Organization Overview
1.1 Organization Structure
1.2 Organization Products
1.3 Major Business Processes
2.0 Problem Statement
2.1 Existing Problems with the Current Processes
2.2 Factors Contributing to the Problem
3.0 MANAGEMENT PLAN
3.1 Overview of Management Plan
3.2 Objectives
3.3 Timeline
3.4 Major Milestones
3.5 Cost and Benefit Assessment for Plan Implementation
4.0 Business Process Change Drivers
5.0 Technology Plan
5.1 Goals and Technology Vision
5.2 Current Technology and Resources
5.3 Priority Needs and Solutions
5.4 E-Commerce and Web-Based Order Processing System
5.5 Database Warehouse and Database Management System
6. DATA ENTRY REPORT
6.1 Consumer Web site
6.2 Customer Extranet Site
6.3 Company Intranet Site
7.0 Proposed Project Plan for New System
7.1 Phase 1- Web Strategy / Architecture and Development
8.0 QUALITY ASSURANCE MEASURES
9.0 SUMMARY
Figures and Tables
Figure 1 – Current Order Processing System
Figure 2 – Revised Company Hierarchy
Figure 3 – Timeline
Figure 4 ÐŽV Milestones
Figure 5 – Web-Based Order Processing System
Figure 6 – New Web-Based Ordering System
Table 1 ÐŽV Program Cost
Table 2 ÐŽV Priority Needs
Table 3 – Quality Assurance Performance Measures
Abstract
JMC consulting has established that the Healthlite Corporation has a need to improve their current order processing systems and communication methods. This need is brought about by the limited technology that is employed by Healthlite. What JMC proposes is that the company invests in a new system that will solve their order processing dilemmas and also the communication issues from the company headquarters to the regional offices. The new system includes new software and hardware and will also allow for the use of the Internet to provide a better experience for the customers and allow Healthlite to market new products and services. All of these functions will be integrated to provide a seamless experience for the customer and also will provide detailed reports to the management. When implemented, these systems will provide the means for the company to achieve greater growth and profitability.
1.0 Organization Overview
1.1 Organization Structure
Healthlite Yogurt Company, a leading yogurt manufacturer in the United States, is based in Danbury, Connecticut. The companyÐŽ¦s senior management and marketing department are located at the companyÐŽ¦s headquarters. The marketing department is staffed with 12 associates.
Seven processing plants manufacture and ship all of HealthliteÐŽ¦s product line. The organizationÐŽ¦s manufacturing and shipping facilities are strategically situated in New Jersey, Massachusetts, Tennessee, Colorado, Illinois, Washington and California.
The company has 20 sales regions and receiving warehouses through out the United States. Each sales region employs a sales manager and approximately 30 sales representatives. The sales representatives are responsible for taking sales orders from HealthliteÐŽ¦s customers. Some sales representatives manage as many as 80 customer accounts.
1.2 Organization Products
Healthlite manufactures and commercializes yogurt and yogurt-based products. The companyÐŽ¦s product line includes:
Yogurt
Varieties- low fat, low sugar and regular
Flavors- lemon, raspberry, cherry, vanilla, blueberry, strawberry, plain
Yogurt-based snacks
Varieties- Yogurt covered peanuts, pretzels, raisins
3. Frozen desserts- Frozen yogurt in a variety of flavors
4. Yogurt-based salad dressings
1.3 Major Business Processes
A mainframe computer located at Healthlite corporate headquarters supports the companyÐŽ¦s business processes databases. Credit verification is done at the central office, where all orders are processed. Customer files are stored and managed at this location. Sales representatives in each of the sales regions can access or input customer account information through terminals linked to the corporate mainframe computer.
Information pertaining to marketing and product shelf life is managed manually using a paper process system at each of the regional offices. Sales reports, information requisitions and promotional information is printed and mailed to the sales force from the regional office. The communication within the organization is